WHEN WILL MY ORDER SHIP?
Most orders ship within 5-7 business days of purchase. Shipping times may vary due to the availability of merchandise. Orders are not shipped on weekends or holidays.
As soon as your order ships, you will receive an email confirmation with tracking to the email address you entered on your order. If for some reason you did not receive an email within the following 7 business days of your order, please check your spam folder and add pixxelgemclothing@gmail.com to your safe sender list, or email us the name and email you ordered under.
Please Note: Pixxelgem Clothing is not responsible for lost or stolen packages. In the rare event your package has been lost or stolen, please visit your local post office or call 1800-ASK-USPS (or the selected shipping customer service line). By completing a purchase with PIXXELGEM, you are agreeing to our shipping and delivery policy
HOW DO I CHECK OUT?
Check out as a guest with PayPal and use your debit/credit card, use any major credit/debit card, or check in as a PayPal user and complete a payment
EXCHANGE POLICY U.S. Customers
Notice of exchanges must be done within five days of the customer receiving the merchandise. Once shipped, we do not accept returns.
If you want to exchange your previously purchased item that was damaged when you received it, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damage to the product.
If you want to exchange your purchased item, your new selection must be of equal or greater value than your original purchase. We are only able to offer what is available on the website once we process your exchange. WE DO NOT HONOR REFUNDS FOR EXCHANGES.
You are responsible for purchasing a label to ship the items back to us and also purchasing a label to ship your new item back to you. When sending back your exchange, a return label must be inside the package for a valid exchange.
We require a tracking number for merchandise that is sent back to us, and these items must be returned in the same condition that they were received.
We require that all exchanges be sent within five days. If this is done later than the five-day window, we will not honor the exchange.
- If you cancel your order, you will be charged a $10 restocking fee.
Thank you for your patience and understanding.
We understand that our policies may not coincide with PayPal’s policies; however, we do ask that our policies be taken note of BEFORE a purchase is made and respected.
Our customer service team strives for customer satisfaction, and all issues are resolved to the best of our ability. Please email us at pixxelgemclothing@gmail.com with any concerns or questions.